Return Policy -
Note- We have a replacement policy in case the product received is damaged or not working.
All our products go through a quality check process so we eliminate 99% chances of error in quality and service. Still, if you face any issues please reach us on WhatsApp or Contact Page.
1- We accept a replacement for a damaged product, if you see any damage while accepting an order then please refuse to take the order and ask the courier boy to mention in the delivery paper that the parcel is damaged it will help us to understand you better and claim insurance.
2-If you get a different product, not the same as you ordered, we will replace the product.
3-As we send through courier service you need to parcel the order with all original packaging to our address which is provided below.
4- There will be slight changes in the colour of the product due to photoshoot effects and changes from screen to screen.
5- There will be slight changes in the colour and design due to bulk batch manufacturing or to improve the product design and quality. Return is not available.
6- We need a product opening video to claim replacement for damages or missing items.
Cancellation:
Cancellation of order is allowed within 24 hours after placing the order before the order is shipped.
Returns:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund, replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customized Mobile covers for your phone and on-demand ordered products cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (Only if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A refund is provided only in case the product is out of stock for replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 working days. In the case of COD, the amount will be refunded to the store wallet.
Partial COD option-
Confirmation amount is non-refundable if you cancel the order or reject the order at the time of delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@FunkyDecors.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to replace it for the same item, please create a ticket and the customer support executive will be in touch with you within 24-48 hours.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our mailing address.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 1000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The order rejected or Undelivered-
We attempt delivery 3 times, in case you reject an order in such case no amount will be refunded. If you are not available at a given address inform us within 15 days from the date of order through Live Chat or Contact Us Page we will resend the parcel to your shipping address. Shipping charges may or may not be applied according to the situation.
