Return Policy -
Note- We have a replacement policy in case of product received is damaged or not working. Return is not available at the moment due to COVID-19 heavy courier charges and limited staff until further notice.
Our all products go through quality check process so we eliminate 99% chances of error in quality and service. Still, if you face any issue please reach us on WhatsApp or Contact Page.
1- We accept a replacement for damaged product, if you see any damage while accepting order then please refuse to take the order and ask courier boy to mention in the delivery paper that parcel is the damage it will help us to understand you better and claim insurance.
2-If you get the different product, not the same as you ordered, we will replace the product.
3-As we send through courier service so you need to parcel the order with all original packaging to our address which is provided below.
Cancellation of order is allowed within 24 hours after placing the order before order is shipped.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund, replacement or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Customized Mobile covers for your phone and on-demand ordered products cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (Only if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refund is provided only in case when product is out of stock for replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 working days. In case of COD the amount will be refunded in store wallet.
Partial COD option-
Confirmation amount is non-refundable if you cancel the order or reject the order at the time of delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@FunkyDecors.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to replace it for the same item, please create a ticket and customer support executive will be in touch with you within 24-48 hours.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 1000 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The order rejected or Undelivered-
We attempt delivery 3 times, in case you reject an order in such case no amount will be refunded. If you are not available on a given address to inform us within 15 days from date of order through Live Chat or Contact us Page we will resend the parcel on your shipping address. Shipping charges may or may not be applied according to the situation.